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Customer Service Terms & Conditions

 

Welcome to the Bia Beauty website. Your use of this website is subject to our terms and conditions of use set out below.

Delivery Terms & Rates

We understand that the prompt delivery of your order is very important to you.

Orders that are received before 2 pm (Irish time) are dispatched on the same day (excluding weekends and bank holidays). Orders received after 2 pm will be dispatched on the next working day.

Our Delivery charges are based on the Total Order Price as follows:

Ireland:

Order price under €50 - Delivery is €3.00
Order price over €50 - Delivery is Free

United Kingdom:

Orders price under €50 - delivery charge is €5.00
Order price between €50 and €100 - delivery charge is €8.50
Order price over €100 - Delivery is Free

All other EU Countries:

Orders price under €50 - delivery charge is €5.00
Order price between €50 and €100 - delivery charge is €15.00
Order price over €100 - Delivery is Free

USA, Canada, Australia and New Zealand:

Orders price under €50 - delivery charge is €6.00
Order price between €50 and €100 - delivery charge is €15.00
Order price over €100 - Delivery is Free

For any other country please contact us for a delivery quote.

Please expect the following delivery times for your order to reach you:

Within Ireland: 1 to 2 days, Outside Ireland : 5 to 10 days

If you have not received your parcel in this time, please check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us on +353 (0) 21 4558835, Mon-Fri 9:30am-6pm GMT. 

For international orders, shipping costs shown on your order do not include any duties, taxes or other import fees assessed by governments outside Ireland. These costs may vary and are your responsibility as they are not within the control of Bia Beauty. Please note that the value of your order(s) will be listed on the outside of your package for customs purposes.

At Bia Beauty, we take the utmost care in packaging our products, particularly those which by nature are fragile or delicate. However should such an item be damaged upon receipt we will be responsible for the costs to refund or replace the damaged item only. Please contact us immediately if your package and its contents has been damaged in transit.

Returns Policy

When you purchase online, you have a statutory right to return a product up to 7 days after your order has been delivered. Please contact us on 353 (0)21 4558835 if you would like to return your purchase.

Note:   Products should be returned in original, unopened packaging. . Please enclose the invoice or a note giving your name, address, contact phone number and order number (from confirmation email). Refunds will be made in accordance with your original method of payment and will be made without undue delay.

If a product is damaged or faulty please contact us on +353 (0)21 4558835 Mon-Fri 9:30am-6pm GMT, and we will organise a replacement or refund. Please report any breakages or damage within 24 hours of receiving the package. Please send these products back to us within 14 working days of receiving them and we will offer you an exchange or a full refund. We will also refund your postage costs for sending these items back to us.

Postage on returned goods will be borne by you, unless we were at fault.

Returns address:

Unit 03 Marina Commercial Park
Centre Park Road
Cork
Ireland
T12 EY86

We recommend that customers get a "proof of posting certificate" from your postal service provider when sending a package back to us. Returned parcels are your responsibility until they arrive safely with us.

Goods bought online cannot be returned to any Bia Beauty stockist.

Nothing in these terms and conditions affects your statutory rights.

The Contract

A contract will exist between you and Bia Beauty once Bia Beauty accepts your order by e-mail, confirming that your order has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Bia Beauty sends the email to you (whether or not you receive that e-mail.) The receipt by you of the order confirmation does not constitute Bia Beauty’s acceptance of the order. Prior to Bia Beauty's acceptance of the order, verification of some information may be required. Bia Beauty reserves the right at any time after receipt of your order and prior to dispatch, to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation.

Prices

Prices quoted are inclusive of VAT. The prices listed on the biabeauty.com website for products will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Bia Beauty shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bia Beauty shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Bia Beauty reserves the right without prior notice to discontinue or change specifications and prices on products offered on the website without incurring any obligation to you. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the products. We have done our best to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Disclaimer of Warranties

Any information contained on this website is not meant to be comprehensive. The information contained in this website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Your use of this web site is at your own risk. Bia Beauty makes no representations or warranties of any kind, express or implied, as to the operation of this site, its contents, any information made available on this site, or other materials and services offered on this site. Bia Beauty disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, title, fitness for a particular purpose or occasion and non-infringement with respect to all of the foregoing. Bia Beauty does not warrant that use of this site will be uninterrupted, secure or error-free, that messages or requests will be delivered, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that this website is virus-free and secure. We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. By using this site, you agree that any material and/or data downloaded or otherwise obtained from this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We do not give any warranties as to the compatibility of this website with your computer systems, software and/or hardware.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Bia Beauty nor any of its affiliates, licensors or other third parties mentioned on this site be liable for any damages whatsoever arising out of or in connection with your use of, or your inability to use, the Materials, Products and/or facilities or services offered through this website including but not limited to direct, indirect, incidental, punitive or consequential damages (including those resulting from lost profits, lost data or business interruption) arising out of the use of this site, or any web sites linked to this site or other materials or services offered on this site even if Bia Beauty has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

Termination

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions

Private policy

We understand that customers are concerned about the security of their debit and credit card details. We take significant steps to protect all your information, and especially your payment details, using the latest technology. We take most major credit cards and Laser.  All transactions are processed by Realex Payment Gateway. All credit card information is held in secure mode, encrypted and protected behind a firewall. We will never supply your personal details to any third party for any reason whatsoever. We only pass on your delivery and contact details and never give out your credit card. We understand that the details you supply us are only to allow purchasing to take place and we will protect that information and use it only for the purpose for which it was intended. We respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002.

Bia Beauty’s Privacy Policy

By visiting this website, you are accepting the terms of this website privacy policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites. Any changes to this website privacy policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different from that stated in this website privacy policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Your Account

You may choose to register at our Site. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You are entirely responsible for any and all activities that occur under your Account. You agree to notify us immediately of any unauthorised use or any other breach of security. You agree to abide by all applicable national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions.

Force Majeure

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

Modification of Terms

We reserve the right to change the terms of use or policies regarding the use of this website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on this website. It is your responsibility to check the most recent version of these terms and conditions.

Advertising

We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all national, and international laws (where relevant) and we exclude all liability howsoever caused there from.

Governing Law

These terms and conditions and any disputes arising out of or relating to these terms and conditions or the services provided by this site shall be governed by and construed in accordance with the laws of Ireland.

You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

All of our policies are under constant review and may be amended at any time.

Customer Satisfaction

It is important to us that the customer is always happy with both our goods and our service. We respond to any complaints as soon as possible. Bia Beauty keeps the consumer informed throughout the complaints process.

 

RSVP Beauty Awards Winner 2014 Tastler Beauty Awards Winner 2013/2014 Mums & Tots Awards 2013 Network Cork - Business Woman of YearDigital Marketing Awards 2014
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